FAQs
DO YOU SHIP INTERNATIONALLY?
We currently ship across Canada and the United States (excluding Alaska, Guam, Puerto Rico, and the Virgin Islands), as well as to the Philippines, Australia, and New Zealand!
HOW MUCH DOES SHIPPING COST?
We believe in making your shopping hassle-free. That's why we offer FREE Shipping on all orders USPS, FedEx, DHL, UPS and other designated couriers to ensure timely and secure delivery.
SHIPPING POLICY OF PANDA COZY CORNER
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Expect delivery within 10-20 business days.
To help you plan your purchase, please review our processing and delivery schedule below:
Order Cutoff Time: 2 PM 2 PM (GMT+01:00) Central European Standard Time (Rome)
Order Handling Time: 0-5 business days (Monday - Friday)
Transit Time: 3-15 business days (Monday - Friday)
Total Delivery Time: 10-20 days, rest assured we work diligently to get your order to you as quickly as possible so you can get your product without delay.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Check our "Track Your Order" page.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Check our Payment Methods here.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
Please contact us immediately within 48 hours of receiving your order at info@pandacozycorner.com.
Provide your order number and photos of the damaged item(s).
I RECEIVED THE WRONG ITEMS. WHAT SHOULD I DO?
Please contact info@pandacozycorner.com within 48 hours of receiving your order so we can address the issue.
Provide your order number and a photo of the incorrect item received.
I ENTERED THE WRONG EMAIL ADDRESS IN MY ORDER, HELP!
Please be careful when entering the shipping address. Panda Cozy Corner is not responsible for orders sent to the incorrect address provided by the customer.
WHAT IS YOUR RETURN POLICY?
Our policy lasts 30 days. If 30 days have passed since the delivery of your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
